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T&C's

Terms

Please read these T&Cs carefully before purchasing, by purchasing from Mrs Snufflebean/Snufflebean Yarn you are agreeing to these terms and conditions. These terms and conditions apply to the use of this website, and by accessing this website and/or placing an order you agree to be bound by the terms and conditions se out here. These terms and conditions abide by The Consumer Contract Regulations. You are welcome to print these terms for your own records.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors, or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possibly by email to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

Shipping

Standard UK delivery costs £2.95 or is free when spending over £25.

I send items via Royal Mail 2nd Class, however parcels over 2kg will be split into two shipments or sent via a courier service. I aim to ship all in stock orders within 2 working days (Excludes custom blankets and items on back order).

Orders containing items on back order will be shipped when the whole order is available.

First Class shipping is available at an extra cost depending on the weight of the parcel.

International postage is charged based on the weight of the parcel, please see my dedicated shipping page for a table of my charges. I cannpt be held liable for any Customs charges that may be incurred.

BFPO addresses please contact me before buying on info@mrssnufflebean.co.uk

Unfortunately I cannot ship to PO Box addresses.

Lost/Damaged Items

In the unlikely event your parcel goes missing in the post, I will offer a replacement or refund. However, I would kindly ask that UK orders allow 7 working days from shipping before notifying a parcel as lost, and all other orders allow 21 working days after posting.

If your item arrives damaged, then please email me with photographs detailing the damage as well as you possibly can, to enable me to claim compensation from Royal Mail. I will of course offer replacements for any damaged items.

To notify me of a missing or damaged item please email info@mrssnufflebean.co.uk

Returns and Cancellations

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason, such as: Faulty, not as described, not fit for purpose, and more.

If you wish to return an item, please notify us in writing (email is fine). We will then process your return.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility then returns postage will be paid by us.

Please obtain proof of postage when returning an item.

Returning Custom Items

Custom made items are exempt from The Consumer Contract Regulations – the only exception being if the are faulty, not as described or not fit for purpose. In this case please refer to the returns section of this document.

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Mrs Snufflebean / Snufflebean Yarn is owned by Laurelin Wilkins

I sell yarn and yarn related products alongside handmade crochet products,

Contact me at: info@mrssnufflebean.co.uk